delivery policy

UK orders: Expected delivery time is 1-2 working days.

International orders are sent Airmail Signed and Tracked. Expected delivery time is 7-21 days depending on your location.

British CBD does not take responsibility for customs fees, customs delays and other customs problems.

British CBD does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.

REFUNDS & RETURNS

Returns 

In the event of being unsatisfied with the quality of the product, please contact us by email within 30 days of receiving the product for a full refund. Import duties are non-refundable. Proof of purchase is required for yours item(s) to be eligible to be returned, we require your item where possible to be returned in its original packaging and unused. To return a product please contact us via email: [email protected]

What Happens when the product is returned

We offer, Refunds, Credit notes and Replacement on all returns.

Please allow up to 5 working days for your Returns to be processed.

Once your return has been received it will be subject to an inspection. We will notify you via email to inform you if the return has been approved or rejected. If rejected the return will be sent back to you. If approved, we will contact you to confirm the return option.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
 
Return Shipping 
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.